Legal information
Terms & Conditions
About us
LLC Meway App (ID: 405847044), legal address: Tbilisi, Saburtalo district, Vazha-Pshavela Avenue, N30a.
Contact number: +995 511 531 509
Email: info@meway.ge
Meway monitors services ordered through the platform, including ensuring that the user receives a technically sound and safe vehicle. If the vehicle proves to be technically defective or does not match the declared conditions, Meway takes responsibility for a full/partial refund of the rental fee to the user (Refund).
Limitation of liability: Meway is not responsible for accidents, mechanical damage, theft, robbery, damage caused to third parties, or traffic/parking fines arising during the rental period. Full legal and financial responsibility for these matters rests directly with the actual user of the vehicle ("Guest"). Meway's maximum financial liability in any case is limited exclusively to the service fee paid for the specific booking.
2. Personal data processing
Data uploaded by users to the platform is processed in accordance with Georgian legislation.
Documents shared by the Guest for verification purposes (ID, driving license) are accessible to third parties only for identification.
3. General rules
3.1 Booking price and duration
The base rental price is calculated in 24-hour intervals based on the exact booking start and end time. After each 24-hour cycle is completed, every additional hour is charged proportionally (at the hourly rate). If the additional time exceeds 12 hours, a full next-day rate is automatically added to the booking.
Technical issue: if a booking was made due to a platform technical error or system malfunction with incorrectly reflected price or conditions, Meway reserves the right to cancel such booking and fully refund the Guest.
3.2 Photo documentation recommendation
To avoid disputes/disagreements, users are recommended to take photo/video of the car's visual condition, interior, and fuel level at the time of handover and return. If evidence is not available, Meway may be unable to objectively resolve deposit-related disputes.
Car handover and return are confirmed via the platform's relevant button (popup window confirmation).
4. Guest obligations and rules
4.1 Registration and verification
The Guest must provide accurate personal data and meet the minimum requirements set by Meway (age, driving experience).
4.2 Use and restrictions
Prohibited actions: participating in races, sub-renting the car, driving under the influence of alcohol or narcotics.
Territorial restriction: taking the car outside Georgia's borders or to occupied territories is prohibited.
Personal belongings: Meway is not responsible for personal items left, lost, or damaged in the car by the Guest.
4.3 Incidents and damage
In case of an accident, technical malfunction, or any misunderstanding, the user is required to immediately contact Meway's support team.
4.4 Car handover confirmation
The Guest must confirm car handover in the platform. Without confirmation, the system automatically confirms handover 1 hour after booking start.
5. Service standard and booking confirmation
5.1 Car standard
Meway ensures that the user receives a technically sound, clean vehicle equipped with all required documents and having passed the legally mandatory technical inspection.
5.2 Booking confirmation and activation
The standard booking confirmation window is 2 hours (for express booking — the time remaining before rental start minus 30 minutes). If the booking is not confirmed within this window, Meway ensures a full, 100% refund of the paid amount.
If 1 hour has passed from the official trip start time and handover/acceptance has not been confirmed in the app, the booking is automatically considered activated by the system (if no active claim is recorded on the platform).
6. Payments, deposit, and penalties
6.1 Deposit return
Within 2 hours of booking completion, the deposit is automatically returned to the Guest if no claim has been filed by Meway.
If a claim exists (damage, fuel shortage, fine), the deposit remains blocked on the platform until the matter is fully resolved.
If the Guest was charged an additional amount for late return (Article 6.2), that amount is automatically deducted from the deposit, and the remaining portion is returned to the Guest.
6.2 Late return
0–30 minutes: free.
30 min – 3 h: 30% of daily rate.
More than 3 h: full daily rate.
The amount charged for late return is deducted from the Guest's deposit (see Article 6.1).
6.3 Cleanliness, fuel, and fines
Fuel: the car must be returned at the same fuel level as at handover. If different, Meway is authorized to deduct appropriate compensation from the deposit.
Hygiene: in case of smoking in the cabin, significant contamination, or need for dry cleaning, Meway is authorized to deduct cleaning costs from the deposit.
Traffic fines: the Guest is responsible for all camera, parking, or administrative fines received during the rental period.
7. Cancellation policy
Guest cancellation:
If the booking is not confirmed, cancelled within 30 minutes of booking, or cancelled 24 hours before rental start — the paid amount (including deposit) is fully refunded to the Guest, 100%.
If cancelled less than 24 hours before rental start:
For bookings longer than 2 days (48 hours) — the cancellation fee equals half a day's rental cost. The remaining amount is refunded to the Guest.
For bookings shorter than 2 days — the cancellation fee equals a full 1 day's rental cost.
7.2 Cancellation / delay by Meway
If Meway is unable to provide the service (technical disruption or other unforeseen circumstance), the paid amount is fully refunded to the user.
8. Dispute resolution and mediation
The user has the right to report a service deficiency to Meway's support service.
In case of disagreement, Meway reserves the exclusive right, based on facts and evidence submitted by the parties (photo/video material, correspondence, system logs), to independently make the final administrative decision regarding deposit deduction, return, or transaction cancellation.
This decision is binding for the platform's internal financial settlement, but does not limit the parties' right to have the dispute reviewed by the courts of Georgia under applicable legislation.